Monday, February 25, 2008

With some of you I talked about a nice offer Stephanie and me made to a company: a slim SF structure for an intervention on organisational level. The strength of it was letting clients work, offering an easy and flexible plan with checkpoints in it to stop if it's better enough.

Since some of you showed nice appreciative curiosity I would like to tell you what happened since. We got a "No" and a positive comment on our offer. The decision of the client was to take an other offer which works with a classical consulting model and tells the client, what to do.

We are happy that it was possible to make enough clarity about our way of working and that we are not going to do the job instead of them.
We recognised that this is a relevant part of our offer and we really want to keep it in our work.

I just wanted to share this with you...
...and while sharing it I recognise one more thing:

I'm aware the same role-clarification happens somehow in one-to-one coaching as well. Also in one-to-one coaching clients decide whether the way of working fits to them.
I see a difference I’m not clear about yet. Is it that in a one-to-one-situation client already experienced the benefit (or the not-fitting) of the way of my working before she/he makes the decision to come again or not? And what about the organisational level? Working during the clarification meetings very SF helps clients to see, how it does feel and fit.
-is the difference about complexity?
-is the difference about confidence of the client that what worked in the clarification phase is strong/good enough during the further organisational work?
-is the difference about our own calmness by telling: here works the client even if the client “is” an organisation of 70 or 700 people?

Any nice questions to help me to get more clear? Anything what worked in your praxis?
Thanks! Kati

3 comments:

George said...

Hi Kati,
intersting thoughts about a "no" situation. Reading them, something cross my mind: how about the time frame? Is this "No" for ever? Who might bet on it? What if this is a seed and the client has the ability to consider itself notprepared for this turnaround? Is this a silent "No"? Does this client talk about their choice with their friends? Let's pretend they do this chat. What is different for you?

Anonymous said...

Hi Kati - really interesting thoughts. I admire your respect for the client's decision, and your faith in your own approach.

It made me think of organisational situations where the final decision is not made solely by the people we have met and had an SF-type interaction with. If they have to leave our meeting and convince others, they may struggle if they cannot 'translate' their experience and desire to use us into conventional business language and explanation of the benefits. Can we create a bridge for them at the end of our meeting/in our written proposal/by meeting other decision-makers?

Warmly, Pippa

Anonymous said...

Thanks for both comments, you're widening my understanding of this, George with the time-idea, Pippa with the number of persons...
and the learning at this point is also to see/design the written proposal as a conversation... (in an other context we developed the idea of resend the paper after we discussed it with the client... before they communicated (or did) the decision.
Thank you so much and wish you good business in the right moment with the right persons
:)
Kati